Contact Us

Support language

The team behind Captain spins reads and replies in English, so you can write your message in plain English and expect a clear answer. If you prefer to keep things short, a few direct sentences work fine — the person on the other end is reading to understand, not to judge your phrasing.

What not to send

The contact form is not a secure channel for sensitive information, no matter how carefully you word your message. Never send your password, your full card number, bank account details, or scans of your ID or passport through it. A support agent will never need those documents via the form, and any genuine request for verification will come through the casino's own secure upload process. If a reply ever asks you to email back such details, treat it as a red flag and stop the conversation.

Gambling support

If you are feeling pressure from gambling — losing track of time, chasing losses, or struggling to stop — the contact form is the wrong place to start. Instead, look for the responsible-gambling tools inside your Captain spins account, such as deposit limits, reality checks, or self-exclusion, and set them before you play again. For independent help, reach out to a gambling-support organisation that operates in New Zealand; they offer free, confidential advice and are trained to talk through exactly this kind of situation. The casino's own support team can also point you toward those services, but the direct route gets you to a specialist sooner.

Response time

You will not get an instant reply, so do not sit waiting. The team works through messages in the order they arrive, and you should allow a reasonable time for a considered answer. If your question is urgent, check the site's FAQ section first — the answer is often already there, and that saves you the wait entirely.